Pricing
Clear commercial packages
Full pricing detail for Secure Device, Secure Support, and Secure Complete, including scaling, onboarding, and optional remote-only add-ons.
Secure Device
For SMEs that want devices managed, patched, monitored, and reported on without bundled helpdesk.
Device management and monthly visibility without bundled helpdesk.
- Device inventory
- Patch management
- Endpoint protection status
- Encryption checks
- Monthly device report
- Joiner/leaver checklist
- No bundled helpdesk
- Support can be purchased through add-ons or hourly remote support.
Secure Support
For SMEs that want secure devices plus fair-use remote IT support.
The main plan for secure devices and practical remote IT support.
- Everything in Secure Device
- Fair-use remote IT support
- M365 / Google Workspace user support
- Joiner/leaver support
- Monthly support summary
- Quarterly review for 20+ users
- Project work, complex migrations, major incidents, specialist software support, and out-of-hours work are billed separately.
Secure Complete
For SMEs that want Cyber Essentials-aligned foundations, stronger evidence, and quarterly security review.
Secure Support plus Cyber Essentials readiness, evidence, and review rhythm.
- Everything in Secure Support
- Cyber Essentials readiness tracker
- Five-control mapping
- M365 / Google hardening review
- Baseline vulnerability review
- Backup visibility where tooling supports it
- Quarterly security review
- Certification fees and formal assessment are separate unless explicitly included in a proposal.
Volume pricing
Pricing is per named user/month. One primary laptop or desktop per named user is included. Extra managed devices are separate add-ons.
| Users | Secure Device | Secure Support | Secure Complete |
|---|---|---|---|
| 1-10 | £190/month minimum | £350/month minimum | £550/month minimum |
| 11-24 | £19/user/month | £35/user/month | £55/user/month |
| 25-49 | £18/user/month | £33/user/month | £52/user/month |
| 50-99 | £17/user/month | £31/user/month | £49/user/month |
| 100-149 | £16/user/month | £30/user/month | £47/user/month |
| 150-250 | £15/user/month | £28/user/month | £44/user/month |
All prices are ex VAT.
Included feature comparison
The service level increases from managed device visibility to remote support, then to Cyber Essentials-aligned readiness and evidence.
| Feature | Secure Device | Secure Support | Secure Complete |
|---|---|---|---|
| Device inventory and assignment | Included | Included | Included |
| Patching and endpoint status | Included | Included | Included |
| Encryption checks | Included | Included | Included |
| General helpdesk | Not bundled | Fair-use remote IT support | Fair-use remote IT support |
| M365 / Google Workspace support | Add-on or hourly remote support | Included | Included |
| Joiner/leaver support | Checklist only | Included for normal business churn | Included for normal business churn |
| Monthly reporting | Monthly device report | Monthly support summary | Monthly security scorecard |
| Quarterly review | Not included | Included for 20+ users | Included |
| Cyber Essentials readiness | Not included | Add-on | Included readiness tracker and evidence pack |
| Backup visibility | Not included | Add-on where tooling supports it | Included where tooling supports it |
Cyber Essentials five-control mapping
Secure Complete is designed around the five Cyber Essentials controls. It helps maintain the device, access, update, malware protection, firewall, and configuration evidence your business needs before certification.
Secure Complete supports Cyber Essentials readiness. Certification fees and formal assessment are separate unless explicitly included in a proposal.
Firewalls
Endpoint firewall checks, basic router/cloud firewall review, exposed admin service review
Secure configuration
Device baseline, encryption checks, local admin review, M365 / Google hardening
User access control
Joiner/leaver workflow, MFA/admin account review, inactive account review
Malware protection
Endpoint protection active/status monitored across managed devices
Security update management
Patch policy, unsupported software reporting, monthly patch evidence
Remote onboarding fees
Onboarding is remote and structured. It covers scope confirmation, user and device counts, admin access review, tooling setup, baseline checks, joiner/leaver workflow setup, and your first baseline report.
Secure Complete onboarding also includes a Cyber Essentials gap map across all five controls.
| Plan | Remote onboarding fee |
|---|---|
| Secure Device | £250 + £15/user |
| Secure Support | £350 + £20/user |
| Secure Complete | £600 + £30/user |
Remote-only add-ons
Add-ons are optional, remote-only, and ex VAT. They are scoped before work starts so support banks, setup work, and security items stay clear.
Remote support banks
Extra remote IT support
Competitive against common UK hourly support rates
£45/hour
5-hour support bank
For Secure Device clients needing occasional help
£199/month
10-hour support bank
For recurring remote support needs
£379/month
20-hour support bank
For transition periods or larger SMEs
£699/month
40-hour transition bank
For migrations, first-month stabilisation, or backlog clearance
£1,299/month
User and device setup
Remote new device setup
Standard remote setup
£65/device
Bulk remote device setup, 10+ devices
Volume setup
£55/device
Bulk remote device setup, 50+ devices
Large rollout setup
£45/device
New starter setup
Included in Secure Support/Complete for normal churn
£35/user
Leaver/offboarding
Included in Secure Support/Complete for normal churn
£35/user
Bulk joiner/leaver work, 10+ users
For migrations, restructuring, or cleanup
£25/user
Cyber and compliance
M365 / Google hardening, up to 25 users
Included in Secure Complete for standard tenant review
£299 one-off
M365 / Google hardening, 26-75 users
Standard remote tenant review
£499 one-off
M365 / Google hardening, 76-150 users
Standard remote tenant review
£799 one-off
M365 / Google hardening, 151-250 users
Standard remote tenant review
£999 one-off
Cyber Essentials readiness review
Included in Secure Complete
£499 one-off
Cyber Essentials implementation sprint
Remediation and practical implementation, certification fee separate
From £999
Backup and monitoring
Backup monitoring
Monitoring only, not backup storage
£4/user/month
Managed backup
Separate service if offered
From £8/user/month + storage
Phishing/security awareness
Included/lightweight in Secure Complete
£2/user/month
Vulnerability scanning
Included baseline in Secure Complete
£4/user/month or £79/month minimum
SOC-lite monitoring
Higher-risk add-on only
£9/user/month
Out-of-hours remote support
Out-of-hours remote emergency support
Remote-only, availability must be confirmed
£90/hour