Privacy Policy

This policy explains how Kindura handles personal information collected through www.kindura.co.uk, including the website, enquiry forms, and booking journey.

Kindura provides UK SME-focused remote managed IT support and cyber control services. This website is intended for business visitors, prospective clients, suppliers, and people who contact Kindura about those services.

If you become a client, additional privacy, confidentiality, security, and data-processing terms may be agreed separately in a proposal, order form, contract, or service agreement.

When you complete an enquiry form, Kindura may collect the details you provide, such as your name, work email address, company name, phone number, team size, device count, workspace stack, current IT setup, main challenge, preferred next step, preferred package, Cyber Essentials interest, and main priority.

The website asks only for practical qualification information. Please do not send passwords, access tokens, recovery codes, regulated client data, confidential system exports, or detailed security information through public forms or booking notes.

Kindura does not intentionally collect special category data through the website. If you choose to include unnecessary or sensitive information in a free-text field, Kindura may delete it or ask you to provide the information through a more appropriate secure process.

The contact page may let you load or open a Calendly booking calendar. If you use Calendly, Calendly may collect booking details such as your name, email address, selected time, answers to booking questions, meeting notes, calendar metadata, IP address, device information, and other technical data needed to provide the scheduling service.

The embedded Calendly calendar is not loaded inside Kindura's website unless you allow the embedded booking category in cookie preferences. You can still use the external booking link; if you open Calendly in a new tab, Calendly's own privacy notice, cookie information, and terms apply.

When the Calendly embed is allowed and loaded, Calendly may also load resources or nested frames from its own service providers. Live testing on 22 May 2026 showed Calendly loading Stripe infrastructure frames after embedded booking consent.

Like most websites, the site and hosting infrastructure may process technical data such as IP address, browser and device information, pages requested, referrer information, timestamps, and security logs. This helps deliver the website, troubleshoot issues, protect the service, and understand basic site performance.

The current site code includes a lightweight analytics helper for future aggregate analytics. Those events do not fire unless you allow the analytics category, and the inspected code does not show a production analytics provider, advertising tag, or tracking cookie connected to those events.

Names, email addresses, phone numbers, company names, free-text messages, passwords, access tokens, and sensitive system details must not be sent in analytics payloads.

Kindura uses enquiry and booking information to respond to you, prepare for an initial call, understand your requirements, assess whether Kindura is a sensible fit, provide package or pricing guidance, prepare proposals, and keep basic business records.

Kindura may use technical data to operate, secure, maintain, debug, and improve the website. Kindura may also use high-level, non-sensitive enquiry trends and consented aggregate analytics to improve website copy, service packaging, and the buying journey.

Kindura does not sell website enquiry data.

Kindura normally relies on legitimate interests to respond to business enquiries, understand prospective client needs, operate and secure the website, improve public content, and maintain proportionate business records.

Where you ask about buying services, Kindura may also process your information because it is needed to take steps before entering into a contract or to perform a contract if you become a client.

Kindura may rely on legal obligation where records must be kept for tax, accounting, regulatory, dispute, or compliance reasons. Where consent is required, for example for optional marketing or non-essential cookie-based activity, Kindura will rely on consent and you can withdraw it where applicable.

Kindura may share personal data with trusted providers that help run the website, host or deploy the site, manage bookings, provide email and calendar services, receive or route enquiries, maintain business records, provide professional advice, or support security and troubleshooting.

The website is deployed using Hostinger, and the booking journey may use Calendly if the booking calendar is loaded after consent or opened externally. Other providers may be used for email, calendar, meeting, CRM, reporting, or professional support if Kindura connects them.

Kindura may also share information where required by law, to protect its rights, to investigate misuse of the website, or in connection with a business reorganisation. Providers should only process personal data for the relevant operational purpose and subject to appropriate contractual controls.

Kindura uses a strictly necessary local storage record to remember cookie, analytics, and embedded-booking choices. Optional analytics and the embedded Calendly booking calendar are controlled through the cookie preference centre.

No production analytics provider, marketing pixel, retargeting tag, heatmap, session replay, HubSpot tracking, Google Tag Manager, Google Analytics, Microsoft Clarity, Hotjar, Meta Pixel, or LinkedIn Insight Tag is currently active on the website.

Some website, hosting, booking, email, calendar, analytics, or CRM providers may process data outside the UK. Where UK data protection law requires safeguards for an international transfer, Kindura expects to use appropriate mechanisms such as adequacy regulations, standard contractual clauses, international data transfer agreements, or provider transfer safeguards.

Because third-party tooling may change over time, Kindura should keep a current list of live providers and transfer arrangements for legal review.

Kindura keeps personal data only for as long as it is needed for the purpose it was collected, including responding to enquiries, managing opportunities, preparing proposals, maintaining business records, handling disputes, and meeting legal or accounting obligations.

Routine website enquiries that do not become active opportunities should be reviewed and deleted or anonymised when they are no longer commercially relevant. Client, proposal, billing, and contract records may need to be kept for longer where there is a legal, tax, accounting, security, or dispute reason.

Technical logs are normally kept only for operational, security, troubleshooting, or hosting purposes and should not be retained longer than necessary for those purposes.

Kindura takes a practical, least-privilege approach to information handling. Public website forms are for qualification and scheduling, not for exchanging credentials, secrets, highly sensitive operational data, or detailed system access information.

No website transmission or hosted system can be guaranteed completely secure. Sensitive operational access should only be exchanged through an agreed secure process after scope, authority, and responsibility have been confirmed.

Depending on the circumstances, you may have rights to ask for access to your personal data, correction of inaccurate data, deletion, restriction, portability, or objection to processing based on legitimate interests. You may also have the right to withdraw consent where processing is based on consent.

To make a privacy request, use the contact page on this website and include enough information to identify the enquiry, booking, or relationship you are asking about. Kindura may need to verify your identity before acting on a request.

Kindura would prefer the chance to resolve privacy concerns directly first. You also have the right to complain to the UK Information Commissioner's Office, the UK's data protection regulator.

The ICO website is ico.org.uk and its helpline is 0303 123 1113.

You can contact Kindura about this policy through the website contact page.

Kindura may update this policy as the website, booking flow, service providers, data uses, or legal requirements change. The date at the top of this page shows when it was last updated.